Polar Heater Oy is a company selling heating products through e-commerce. The company offers comprehensive payment options, fast delivery, and a 12-month warranty on its products. The online store applies a 14-day right of return for private customers in accordance with consumer protection laws, and products are primarily delivered via postal service with tracking codes.
VAT and Payment Terms
We accept all common payment methods including invoicing. Cash on delivery is not accepted.
For deliveries within the EU:
Private customers (B2C): All prices include Finnish VAT (25.5%)
Business customers (B2B): VAT 0% with a valid EU VAT number
VAT number must be provided during ordering
The company must be VAT registered in their home country
For deliveries outside the EU:
Prices are shown without VAT
Customer is responsible for any import duties and local VAT
Additional taxes and duties are calculated and collected by customs at import
These additional charges are not included in the product price or shipping cost
Delivery
Orders are typically shipped the same day if registered before 14:00
Customers receive a tracking code via email when the package has been sent
Delivery time is usually 1-3 business days within Finland
International delivery times vary by destination
Delivery is carried out via Posti or Matkahuolto
Warranty and Right of Return
Products typically carry a 12-month warranty unless otherwise stated (6 months for certain products)
Private customers have a 14-day right of return for unused products
Customer is responsible for return shipping costs as per EU directive
User Manuals and Installation
Operating and installation instructions are sent electronically with order confirmation
Proper installation according to instructions is required for warranty validity
For additional information, contact our customer service
Campaigns and Discounts
Campaign prices are valid for a limited time
Discounts apply only to specifically indicated products
Different discounts cannot be combined unless otherwise stated
Intellectual Property Rights
The company's products are protected by trademarks, patents, or design protection. Any use of these rights requires written permission from Polar Heater Oy.
Contact Information
Polar Heater Oy Email: [email protected] Customer Service: Weekdays 9:00-16:00
Dispute Resolution
Any disputes will first be resolved through negotiations. If an agreement cannot be reached, the matter will be handled in the district court of the company's domicile or in the Consumer Disputes Board.